FAQS

 

WHAT TIME IS CHECK IN?


- Check in time is from 2.00pm



WHAT TIME IS CHECK OUT?


- Check out time is 12.00 noon on the day of departure.



WHAT IS YOUR CANCELLATION POLICY?


- Any cancellation/s or amendment before 6:00 PM (local hotel time) will be no charge.


- Cancelling your reservation or failing to show will result in a charge for 1 night per room.


- Taxes may apply


- Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.



IS PARKING AVAILABLE?


- Yes. It's available in front and back of our Hotel.



HOW DO I MAKE A GROUP RESERVATION?


- For group availability, rates, conditions, and cancellation policies, please contact us at rsvn.singgahkertih@kopetro.com.my or by calling +609 825 0111



IS INTERNET ACCESS AVAILABLE?


- WiFi internet access is available in the guest rooms, lobby and is complimentary.